SMS Text Message Disclosure

This page explains what happens when your contractor sends you text messages through Pilot for Trades.

1. What You're Signing Up For

When you provide your phone number to a contractor who uses Pilot for Trades, you may receive service-related text messages including:

Appointment confirmations and reminders — So you know when to expect your technician.
Estimated arrival times — "Your electrician is 20 minutes away."
Job status updates — Running late, arrived, work complete.
Invoice and payment notifications — When an invoice is ready or a payment is received.
Change-order requests — If the scope of work changes and your approval is needed.

All messages are service-related. You will never receive marketing, advertising, or promotional texts through this program.

2. How Opt-In Works

You opt in to receive SMS messages when:

aYou provide your phone number to your contractor and agree to receive text updates — verbally, in writing, or through a digital form.
bYou request service notifications during the scheduling process — for example, "Text me when you're on the way."
cYour contractor adds your contact information to the Pilot for Trades platform with your verbal or written consent.

Your contractor records your opt-in consent in the Pilot for Trades platform, including the timestamp and source of your consent. Consent to receive messages is not required to receive services.

3. Message Frequency

You may receive 1–5 messages per service appointment. Message frequency varies based on your service schedule and the types of updates your contractor sends. You won't receive more than necessary.

4. Opt-Out Instructions

Reply STOP to any message to unsubscribe. You will receive a single confirmation message and no further texts will be sent.

You can re-opt-in at any time by contacting your contractor and asking to be added back to text notifications, or by replying START to the last number that messaged you.

5. Help

Reply HELP to any message for assistance, or email support@pilotfortrades.com.

We'll respond with instructions on how to manage your messaging preferences.

6. Cost

Message and data rates may apply. Pilot for Trades does not charge you for receiving messages, but your wireless carrier may charge standard messaging rates based on your plan.

7. Privacy

Your information is protected under our Privacy Policy.

We do not sell your phone number or share it for marketing purposes.
Your number is used only for service-related messages initiated by your contractor.
We share your number only with our SMS delivery partner (Telnyx) to deliver messages.
You can request deletion of your data by emailing support@pilotfortrades.com.

8. Contact

Pilot for Trades
Email: support@pilotfortrades.com
Website: pilotfortrades.com

Questions about SMS messages? Email us at support@pilotfortrades.com and we'll help.